In the following Terms and Conditions:
Booking Fee
The Photographer, Leah Roberts Photography (hereby known as the photographer) will confirm the Event, Date, Time, Services upon receipt of cleared funds in respect of the Booking Fee.
The client acknowledges that the Booking Fee is non-refundable or transferable in the event of the Client not showing up to the session without any communication with the photographer.
At the discretion of the photographer, the booking fee may be carried over to another date, providing the client gives adequate notice, ie more than 24 hours notice.
Payment
If paying for your session by cash, please bring the correct amount of money as change is not always kept.
All cheques should be made payable to Leah Roberts. Bank Transfer (BACS) payments may be accepted by prior arrangement. Paypal payments are not accepted.Card transactions after the booking fee carry a 2% charge
No photographs, USBs or other products will be delivered until all payments have been received in full in cleared funds.
Once orders have been placed, alterations/refunds cannot be provided due to the nature of the products.
Gift Vouchers
Gift vouchers are non-refundable and non-transferable with no cash value. If you are gifted a session for Newborn please be aware that contact needs to be made in the first 10 days. Gift vouchers may be extended at the photographers discretion.
Prices
Prices are subject to change at anytime, although the client will always pay the amount quoted when booking was made and paid for.
Payment plans
Payment plans may be allowed at the discretion of the photographer. Where payment plans are agreed, a contract will be drawn up between the client and photographer. A min amount payable per week will apply. No products will be given until whole amount is paid in full. No monies paid into a payment plan will be refunded at any point during the agreement.
Collection of products
If possible products can be sent via post or courier. The photographer reserves the right to charge for these services and will charge appropriately. The photographer may also choose the method of postage as she sees fit.
Use and Display of Images
The Client hereby allows the Photographer to display any images from the session and to generally promote the Business in the Photographer portfolio and by means of advertising, publicity material, websites, exhibitions, competitions, magazine articles, and other such media, providing that the images are used lawfully and without damage to the Client. Images placed in password protected galleries within the website are not available to the general public in the normal course of events. The photographer agrees not to resell any image to a third party other than with prior written consent.
Image and Reproduction
Due to limitations of computer monitors and variations of computer operating systems, it is understood that images viewed via this method may appear differently according to the specification of each monitor/computer and that prints may not match images rendered on any particular computer monitor.
Only quality branded USB’s are used. All orders are subject to quality control before you are contacted to collect or disks/ usb’s are sent out. The client must check over their order in studio on collection. By leaving with your items you are agreeing they are in satisfactory condition.
Any printing errors that somehow were not noticed must be brought to the photographers attention within 48hrs and returned to the studio for inspection. Other damage/loss at this point will not be seen as my responsibility.
It is the clients responsibility to back up the disk/ usb containing images from their session. The disk/ usb is not intended as permanent storage and this should be done as soon as it is collected/ received. you may make as many copies as you wish. any fault with the disk/ usb, should be reported to the photographer within 48 hours.
Ownership
Any digital files shall remain the sole property of the Photographer at all times.
All completed albums and products shall remain the property of the Photographer until full payment is received. The photographer will only keep images on back up storage for a maximum of 12 months.
Copyright
Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988 and remain the copyright of The Photographer at all times unless there is express written agreement to the contrary. It is contrary to the Act to copy or allow to be copied photographically, electronically or by any other means an image created as part of this contract without the written permission of the Photographer.
Any breach of copyright will be taken seriously. The photographer reserves the right to charge full digital fee for any images I discover have been printed without authority.
Substitution
In the unlikely event that the assigned Photographer is unable to attend your Event due to unforeseen circumstances, the photographer reserves the right to appoint another suitable Photographer to attend the Event on our behalf to undertake the photography to his/her best ability.
Insurance & Limitation of Liability
The Photographer will maintain Public Liability and Professional Indemnity insurance at all times.
Cancellation
Where the Photographer has to cancel the Event, due to circumstances beyond his/her control the full amount of the Booking Fee and any further payments received will be returned to the Client.
Where it is possible a re-shoot may be arranged (if practicable) however, the Photographer will not be responsible or liable for any additional costs incurred by the Client.
Complaints
All complaints should be raised by the Client directly to the Photographer in writing within 14 days of the occurrence which gives rise to the complaint. The Photographer will consider the complaint and shall provide a response to the Client within 14 days of receipt of the Complaint. In the unlikely event of an unresolved complaint the Client may request the Guild of Photographers to mediate but only on the basis that its decision shall be final and binding upon both parties.